Q. What are the features that make ArabDox more distinguished than other similar products?
A. ArabDox is distinguished by its support for NLP (Natural Language Processing), which characterizes Sakhr for many years. ArabDox enables you to handle Arabic documents with their very special properties. ArabDox can search for and restore documents accurately and efficiently, using the derivatives or synonyms search techniques, regardless of the common Arabic mistakes. It can search for a specific topic and all of its derivatives either in Arabic or English documents. In other words, ArabDox is the sole system that you can depend on for Arabic document management.

Q. What are the Arabic tools integrated in ArabDox?
A. The following are some of the Arabic tools integrated in ArabDox:

OCR with efficient Arabic support in addition to other 12 foreign languages.

Arabic search engine that can search for any document depending on the derivatives,
synonyms, or even translation of a word in this document.

Automatic Keyword Extractor.

NasherNet for Web pages design and authoring

Sakhr Automatic Categorizer

Sakhr automatic Diacritizer
In addition to a list of professional tools.

Q. What are the operating systems ArabDox can work under?
A. ArabDox works under Win 9x \ 2000 \ NT for the client, and Win 2000 \ NT for the Server.

Q. Can ArabDox handle UNIX databases?
A. ArabDox supports ODBC (Open DataBase Connectivity) that was already applied in many huge organizations.

Q. What is the security scheme of ArabDox?
A. ArabDox allows the definition of an Access Control List (ACL), in order to control the components of the system. You can handle the security of folders, documents, attached files, or even image comments.

Q. If I want to hide some parts in the document, can ArabDox help me doing this?
A. ArabDox can make a part of the document hidden for some users and visible for others.

Q. What are the supported security levels in ArabDox?
A. ArabDox supports seven security levels that can be applied to any item in the system even the Annotation. The security levels are: Nothing, Browse, Read, Write, Delete, Give Permission and Owner.

Q. Sometimes, the organization needs more than the user name and password to verify the identity of a user, before allowing him to access the system. What can ArabDox afford?
A. ArabDox supports many Biometric Systems that well verify the identity of the user, such as the Electronic Signature Verification, Finger Print and Smart Cards.

Q. Can ArabDox help monitoring the quality and quantity of the users' daily work?
A. ArabDox generates accurate reports on every user, the login time, logout time, number of documents worked on, accepted documents and rejected documents, in addition to other information that describes the user's work and weak points.

Q. Does ArabDox support publishing a part of the archived documents on CDs to be distributed?
A. ArabDox can do that properly in addition to excellent search capabilities and NLP support.

Q. Can ArabDox integrate with other applications?
A. ArabDox components can be programmed using COM or ActiveX technologies to be integrated into any application. Also, the supported APIs can integrate with databases of other applications.

Q. Can ArabDox be useful for the multi-branch organizations?
A. ArabDox is characterized by its support for the multi-branch organizations, with the ability of performing the search and retrieval tasks locally or generally at the same time.

Q. What are the available user interface languages?
A. You can switch between three user interface languages at any time, namely Arabic, English and French.

Q. What is meant by the Mobile Station?
A. ArabDox can import files and documents from a specific server to a mobile computer for use while traveling. Also, you can return these files to server with the new modifications.

Q. We deal with a variety of electronic documents such as Office documents, but the organization does not want to pay the license fees of the Office applications for all machines. Can ArabDox help?
A. ArabDox supports the Universal Viewer that enables the user to view any standard file (Word, Excel, HTML, etc), with no need to its original application.

Q. Is there any user guide for ArabDox? In what languages?
A. For best operating of ArabDox, there is a user guide available in three languages; Arabic, English and French.

Q. Most of the document management systems do not have on-line help files. Is it the case with ArabDox?
A. In addition to the user guide, there is a powerful and comprehensive online help in Arabic, English and French.

Q. The organization has a huge accumulated storage of documents. How can ArabDox handle this problem?
A. The capturing component in ArabDox captures the data from printed documents and electronic files, in order to be sent to ArabDox database, then to the archiving and retrieval workstations. This can be done automatically with no human intervention.

Q. Can ArabDox capturing component be used for archiving documents in other systems?
A. The captured data and images of original documents can be directed either to ArabDox or any document management system, or even a Web site.

Q. What are the supported scanning protocols?
A. The scanning workstation supports all known protocols such as KOFAX, ISIS and TWAIN.

Q. Can ArabDox run on the Web?
A. ArabDox utilizes the Client\Server architecture, and runs on the Internet and Intranet.

Q. Does ArabDox support the Thin Client technology?
A. The Thin Client technology is supported and this enables ArabDox users to perform the search and retrieval tasks properly using any Internet browser, with no need to install any applications on the client machine.
Q. Can I search for a document by the annotations it contains?
A. This can be done easily using the advanced Arabic search techniques.
Q. Do I need any external applications for designing the indexing and search dialog boxes?
A. ArabDox supports designing any indexing or search dialog box internally without the need to any external applications.

Q. Can I view the search results highlighted in the document?
A. ArabDox highlights the occurrences of the search word in the results and in images of the original documents.

Q. What backup capabilities does ArabDox offer?
A. You can make a backup of the database and all of its contents (documents, folders, Storage areas, …etc), on ArabDox server, and retrieve it later. Moreover, you can set a time schedule to create backups automatically at a predetermined time. The administrator can send a mail to the user after the creation of the backup, in order to provide a summary of the backup size and the remaining size on hard disk.

Q. Does ArabDox integrate with Microsoft Office applications?
A. Users can deal with ArabDox directly from within Microsoft Office (Word and Excel), with no security violation.

Q. Does ArabDox integrate with Email applications?
A. Users can save the incoming mails from Microsoft Outlook in ArabDox repositories.

Q. Can ArabDox search in Office files?
A. ArabDox can extract text from Office files (Word and Excel), in order to be indexed for later search and retrieval tasks.

Q. Does ArabDox integrate with Windows Explorer?
A. Users can browse ArabDox storage areas from within Windows Explorer.

Q. Does ArabDox support the fax utility?
A. ArabDox fully integrates with the fax server for receiving the incoming faxes to be distributed to users through ArabDox Explorer. Moreover, users with the suitable access right can send the documents from ArabDox Explorer via the fax.

Q. Does ArabDox support XML files?
A. ArabDox can process, export and import XML standard files. It enables you to export any section of the database contents in XML format, and import XML files to the database. You can also view these XML files inside the browser without the need to any other applications.

Q. Does ArabDox support the COLD technology?
A. ArabDox supports the reports coming from the different host devices. This feature helps in storing the reports generated by the mainframe computers and provides support for the search and analysis tasks.

Q. What are the accuracy and speed levels of the OCR integrated with ArabDox?
A. The OCR is characterized by high accuracy that reaches to 98% with documents of high quality, with a recognition speed up to 900 characters per second.

Q. Can OCR handle the documents with coloured backgrounds?
A. OCR can recognize the documents with coloured documents with no effect on accuracy or speed levels.

Q. Can OCR recognize the documents that contain more than one language?
A. OCR can recognize the documents that contain texts in the language pairs: Arabic and English, or Arabic and French in the same document.

Q. I have the Professional version of OCR, can ArabDox integrate with this version?
A. Sure, you can benefit from this version as ArabDox integrates with it.

Q. Sometimes, I need to save the search queries in order to be used later. Can this be done through ArabDox?
A. Yes, this can help in saving the complicated search queries instead of creating it time after time.

Q. Can I create many document types? Shouldn't I exceed a specific number limit?
A. You can create as many document types as you want with no maximum limit.

Q. Can I employ the same index fields in many document types? Is there a maximum limit number?
A. You can create as many index fields as you want, and use them in more than one document type with no limits.

Q. Does ArabDox integrate with the WorkFlow systems?
A. ArabDox integrates with ULTIMIUS, the powerful workflow system, moreover ArabDox includes a simplified workflow system known as the Queues feature.

Q. When I modify a document, can I keep the original copy?
A. Sure, the system allows more than one version of the document with no limits.

Q. Does ArabDox support the multiple storage area technique with many types?
A. Yes you can set as many storage areas as you need, with no limits to the types.

Q. Does the system allow generating reports on the search results?
A. The system allows generating reports on the search results in the formats: HTML, MDB, XML and CSV.

Q. Can the system help in sending documents to other users?
A. ArabDox contains an internal mail system to send and receive documents among the system users. Also, you can send documents as mail attachments.

Q. We have huge amounts of documents and images, can ArabDox compress and encode them to be saved?
A. The system supports encoding the archived documents and images, and can compress images on saving, where every image's size is decreased to its quarter.

Q. How does the archive directory look like?
A. The archive directory is created easily, as it looks the same as Windows Explorer. So, it is easy-to-use and flexible enough to add and delete folders, and save documents.

Q. Can I restore a deleted document?
A. The system allows restoring the deleted documents through the system's recycle bin.